Delivery and Returns

Delivery

  • Origins Publishers is an online retailer and does not have a physical retail store.
  • Deliveries are door to door i.e. to the address supplied by the User. If the User is not available at the time of delivery, the parcel will be left with someone at the property who will be required to sign receipt e.g. staff.
  • Origins Publishers cannot deliver to P.O. Boxes.

Shipping

All South African orders are shipping using Fastway couriers. This is a registered freight service, where you are able to track your order online. You will be required to sign for delivery, we therefore recommend that you provide a daytime address where someone will be able to sign between 9am and 5pm.

Ownership and Risk

Please be aware that once your product passes to you upon delivery at specified delivery address responsibility for the item(s) purchased passes to you. We require a signature for any product delivered, at which point responsibility for your purchase passes to you. We advise checking to ensure your product is intact when receiving your purchase.

Return Policy

In the unlikely case that you are not fully satisfied with your purchase, subject to the terms set out in this Delivery and Returns policy, we will ensure that you obtain an Origins Publishers credit note of equal value.

Changed your mind?

Purchased product(s) from the Website and it’s not what you expected? You may return full price merchandise for ‘change of mind reasons’ within fourteen (14) days of receiving your order for a credit note of equal value (excluding shipping and handling charges).

Please keep in mind that Origins Publishers cannot accept the returned product(s) and cannot give a refund if:

(a) the return fails outside of the stated fourteen (14) day period;

(b) the product(s) has been personalized (i.e. personalized note, etc.);

(c) the product(s) is damaged or not in its original packaging;

(d) the product has been purchased at a reduced SALE price from the SALE section of the website:

Damaged of Defective Product, or otherwise not what you ordered?

 For Origins Publishers, we pride ourselves on quality. We thoroughly test all our books and educational materials to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.

Returned product(s) (and associated shipping and handling charges at standard rates) will be refunded if the damage is the result of manufacturing defect or deviation from factory specifications, and not the result of normal wear and tear. In such cases, please allow two weeks from the day you return your package for your account to be credited.

If the problem was caused by reasons other than material quality or assembly process, the original product will be returned to you.

We do not refund products:

(a) obtained from a source other than this Website.

(b) damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects etc.)

(c) damaged by misuse or activities other than the intended purpose.

Personalised Product

Please understand we are unable to accept returns or exchange product(s) that have undergone personalization, unless they have been found faulty after detailed examination by Origins Publishers. We ask that you chose your personalization details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly personalized your product(s) contrary to your instruction and the confirmation notice, we will gladly replace them.

Return Instructions

To return a product, please follow the instructions below:

(a) Drop us a line at: info@originspublishers.co.za. In your email, please include:

(i) Reasons for why you are returning the product(s); and

(ii) Attach a copy of the payment confirmation you received when placing the order

(b) Pack the product(s) into their original packaging.

(c) Address the package to Origins Publishers

(d) As Origins Publishers is not liable for the loss of any product being returned we highly recommend that you return it using registered mail.

 

Privacy Policy

 

The following Privacy Policy governs the online information collection practices of Origins Publishers – www.originspublishers.co.za (“we” or “us” or “Site”). By visiting and using the Site, you agree that your use of our Site, and any dispute over privacy, is governed by this Privacy Policy.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To follow up with you after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, It won’t affect the user’s experience.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

We have or will implement the following:
• Remarketing with Google AdSense
• Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking

We do not specifically market to children under the age of 13 years old but our products are aimed at parents of the child or children.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information on our contact page on this website.

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@originspublishers.co.za and we will promptly remove you from ALL correspondence.

originspublishers.co.za
South Africa
info@originspublishers.co.za

Last Edited on 2020-02-07